How do I delete my account?

In the app, go to Me → Delete account. Deletion is self-service and takes effect immediately: your personal data is removed from our production database right away. See our Privacy Policy for details on backup retention.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone, open Settings → [your Apple ID] → Subscriptions, select gg², and tap Cancel Subscription. Deleting the app or your account does not cancel an active subscription — please cancel it in your Apple ID settings.

How do I restore my purchases?

Make sure you are signed in to the App Store with the same Apple ID you used to subscribe, then tap Restore Purchases on the subscription screen in the app. If your subscription still does not appear, email us and we will help.

I forgot which email I used to sign in — what now?

First, note that gg² also supports anonymous accounts: if you never entered an email, your account is tied to an anonymous, device-generated ID and there is no email to recover — just keep using the same device.

If you did sign in with an email but cannot remember which one, email support@gg2.guru with any details that can help us locate the account (nickname, approximate sign-up date), and we will do our best to assist.

如何删除我的账户？

在应用内前往 我 → 注销账号（Me → Delete account）。删除为自助操作、即时生效： 你的个人数据会立即从生产数据库中移除。备份保留策略详见隐私政策。

如何取消订阅？

订阅由 Apple 管理，而非我们。在 iPhone 上打开 设置 → [你的 Apple ID] → 订阅，选择 gg²，点击取消订阅。 请注意：删除应用或删除账户都不会取消进行中的订阅，请务必在 Apple ID 设置中取消。

如何恢复购买？

请确认 App Store 登录的是当初订阅时使用的同一 Apple ID，然后在应用内订阅页面点击 恢复购买（Restore Purchases）。如果订阅仍未恢复，请给我们发邮件，我们会协助处理。

忘记登录用的邮箱怎么办？

首先说明：gg² 也支持匿名账户——如果你从未填写过邮箱，你的账户绑定的是设备生成的匿名 ID， 并不存在需要找回的邮箱，继续在同一台设备上使用即可。

如果你确实用邮箱登录过但想不起来是哪一个，请发邮件至 support@gg2.guru，并附上有助于定位账户的信息 （昵称、大致注册时间），我们会尽力协助。