Amazon Prime FTC settlement refunds
The gist
The FTC and Amazon won court approval to expand Prime refund eligibility.
More subscribers can now get automatic payments, and the FTC warns of refund scams.
How it unfolded
- Jun 23, 2019 to Jun 23, 2025Eligibility window for Prime subscribers who signed up through challenged enrollment processes or tried unsuccessfully to cancel online.
- September 2025Amazon and the FTC reached a $2.5 billion settlement, with Amazon required to provide up to $1.5 billion in consumer refunds and pay a $1 billion civil penalty.
- 2025Amazon began issuing payments to customers.