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Owners mourn spoiled food after firmware update bricks Samsung smart fridges
arstechnica.com

Owners mourn spoiled food after firmware update bricks Samsung smart fridges

The gist

A Samsung SmartThings firmware update mistakenly pushed to real customers stopped cooling in some Bespoke AI fridges in South Korea.
Owners lost holiday food days before Chuseok, and food compensation is still undecided.

How it unfolded

  1. Sep 22, 2026Some Samsung Bespoke AI 4-Door refrigerators in South Korea stopped cooling entirely after a SmartThings firmware update intended for internal testing was mistakenly pushed to real customers.
  2. Sep 23, 2026Samsung halted the SmartThings update to smart fridges in Korea after owners reported fridges stopped working; Samsung confirmed the issue and said it was taking "emergency measures".
  3. Sep 23, 2026Samsung apologized, stopped the rollout, directed affected owners to schedule engineer visits, assembled an emergency response team, and targeted full restoration by September 24, according to reports.

Sources

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