Starbucks drive-thru AI predicts orders
The gist
Starbucks CEO Brian Niccol said the chain will test AI drive-thru ordering, including recognizing customers, in fiscal 2027.
Drive-thru is about half of Starbucks patrons, so the trial touches its core business.
How it unfolded
- Oct 29, 2026On an analyst call, Niccol said Starbucks is preparing to test background AI models to help baristas input orders more accurately and efficiently.
- Oct 30, 2026Niccol told Yahoo Finance Starbucks would have "almost, the ability to have a fast pass for the drive-through," with the app showing recent orders and payment handled on confirmation.
- Nov 2, 2026GeekWire reported Niccol's description centered on the app: "When you pull up to the drive-thru, if you're in our app, it will recognize you."